How To Be Your Patient’s Hero: Listen.
I don’t know about you, but I have a big problem listening to patients. I mean real listening. Our daily workload increases all the time, our days become more and more procedure- and action-focused. Over the years I’ve gotten more and more effective in getting things done. I am totally focused on my stuffed to-do-list and listening closely to a patient rarely is on it. Rarely do I ask an open-ended question and just wait for the patient to talk for a little while. Usually I just ask for c
