Three Ways To Show The Patient That You Pay Attention – To Him
“Most people do not listen with the intent to understand; they listen with the intent to reply.” ― Stephen R. Covey, The 7 Habits of Highly Effective People. During the first years of my career I tried to save every second. One main strategy was to prepare a quick answer while the patient was still talking. As soon as I thought I knew what the patient was trying to tell me, I’d interrupt him and either tell him what to do with his problem, or prescribe something and leave. But liste
